woman in white button up shirt and blue stethoscope

Response handling for healthcare charities

Telebank offer response handling for healthcare charities that require assistance in the day-to-day management of communications with supporters.

Who are we?

Telebank provide response handling for healthcare charities as well as raffle processing, fulfilment, direct debit, membership and data capture services. We can help charities achieve their goals with our response and supporter care centre.

We believe it is critical to support medical charities, whether they are researching cures for diseases like cancer, providing care to people with long term illnesses, or saving lives through the work they do. They touch the lives of everyone. As a company, we are:

  • Committed to your cause – our employees have completed Walk It for Crohn’s & Colitis UK and hosted Macmillan coffee mornings
  • Dedicated to helping your charity succeed against challenges through increased revenue growth and supporter retention
  • The ideal outsourcing partner – clients can utilise services or support from any of The Group, including Committed Giving

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Our Response Handling Services

We are experts in response handling for healthcare charities. Some of our services include:

  • Hybrid Processing Solutions
  • Communication Acknowledgement & Response
  • Live Online Reporting System
  • Consultancy
  • Added Value Services

We are PCI-DSS accredited, and as part of The Group, we can offer comprehensive solutions to Third Sector organisations collaboratively.

FIND OUT MORE READ OUR CASE STUDY

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FUNDRAISING COMPLIANCE

At Telebank we are proud to be accredited by the following organisations.

PCI DSS

Validated PCI DSS Level 3 Service Provider.

Lotteries Council

Member of the lotteries council, helping to legislate fundraising activities.

The Gambling Commission

Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.

Information Commissioner's Office

Regulated by the ICO, certification can be viewed here.

Chartered Institute of Fundraising

Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.

Get in touch

Contact us today to start a conversation of how we can assist and support your requirements.

Let's talk

Information pack

We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.

Request here

Kind Words from our Clients

Thank you for the excellent level of service...

I just wanted to say that it's been a real pleasure working with each and everyone of you and to thank you for the excellent level of service. As you know we came to Telebank from another supplier who was far from accommodating to the needs of a small charity like us. Our experience with Telebank could not have been different. From the beginning, you've gone above and beyond, demonstrating amazing professionalism, excellent customer care and certainly a high degree of patience with us. I will definitely recommend you to anyone who is looking for fulfilment services.

- Chief Executive Officer, Poverty in Africa Charity

Everyone is friendly, helpful, diligent...

Here at Crisis, I can say that we have very much appreciated the efforts of Telebank to support our own new ways of working during this difficult time. As evidenced in my annual Christmas 'chat' to your team, I personally see Telebank as part of my larger team. Everyone is friendly, helpful, diligent and does their best to help us to end homelessness.

- Supporter Services Planning Manager, National Homeless Charity

Quick to resolve any issues...

We are very happy working with Telebank. We really appreciate the personal attention to our resource fulfilment. Telebank are quick to resolve any issues that arise very quickly and as a result we have seen that our 'order complaints' have been reduced hugely.

- Christian Aid Charity, Data and Contact Centre Manager

We found Telebank's support invaluable...

We started using Telebank on a trial basis to relieve pressure on internal resources, From the start, we found them friendly and helpful. The set-up process went smoothly and they were available to answer any questions we had. The service and staff are professional and we found Telebank’s support invaluable in making sure donors are responded to in a timely and appropriate way.

- Elderly Care Charity, Individual Giving and Legacy Manager

I know that I can rely on Telebank...

I wanted to emphasise how much I appreciate all the hard work and attention to detail that you put into handling all the donations for our Christmas appeal. I know that I can rely on Telebank to do a brilliant job which leaves me time to worry about other agencies and all the in-house stuff.

- Homeless Charity, Supporter Services Manager

We’re feeling very positive about the future...

I wanted to add my voice to the appreciation! The meeting was great and as you know we’re feeling very positive about the future. Please can you thank everyone else from Di to the floor staff who we met and made us feel welcome, we really appreciated it.

- Disabilities Charity, First Meeting Feedback

 

Request our information pack