Specialist response handling and support for charities
Helping charities connect with their supporters
Telebank provides response handling, supporter care, fulfilment and operational support for charities and third sector organisations. We take care of the details so you can focus on your cause.
- Trusted partner
- Charity sector specialists
- Flexible and scalable
Our services
Comprehensive support for your charity
From response handling to fulfilment, we provide a high service level with a personalised approach, fully integrated across our service provision.
Response Handling
Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach.
Fulfilment
A seamless integrated fulfilment operation to support all pick pack and dispatch activities, ranging from printed literature to merchandise and event fulfilment.
Head Office Support
Our main aim is to ensure that your charity gets the support and dedication to help you thrive, with a head office response service all year round.
Raffle Processing
A wealth of experience provided through our loyal and dedicated raffle processing teams, who make sure your supporters' experience is efficient and seamless.
Membership Processing
A range of membership and sponsorship processing services integrated with personalised triggered letters and online reports, supporting all data needs.
Why choose Telebank
Trusted by charities across the sector
We combine specialist knowledge with a personal approach. Partnered with over 70 charities throughout the UK and North America, we bring that expertise to every account.
- Specialist charity sector knowledge
- Personalised service
- Proven experience
- Strong operational capability
- High service standards
- Technology enabled processes
- Long term partnerships
- Compliance and reliability
Our accreditations and partnerships
Built on trust and compliance
At Telebank we are proud to be accredited by the following organisations, with robust, accurate and compliant procedures across every service.
Validated PCI DSS Level 3 Service Provider
Regulated by the ICO
Licensed, account 55856
Member of the Lotteries Council
Member of the Chartered Institute of Fundraising
Case studies
Real support. Lasting impact.
Read how we have helped charities in need of our support, from emergency transitions to bespoke reporting.
View Case Studies
Social Welfare Charity
Response handling, thanking and banking, donation and raffle processing for around 150,000 responses a year, after the charity's previous supplier went into liquidation.
Animal Charity
Flexible, personalised thanking and streamlined data capture for a well-known animal charity, supporting around 80,000 responses a year.
Medical Charity
Donation processing and database handling with direct imports into Raisers Edge, for a medical charity with around 80,000 responses a year.
What our clients say
We are very happy working with Telebank. We really appreciate the personal attention to our resource fulfilment. Telebank are quick to resolve any issues that arise very quickly and as a result we have seen that our 'order complaints' have been reduced hugely.
I know that I can rely on Telebank to do a brilliant job which leaves me time to worry about other agencies and all the in-house stuff.
I personally see Telebank as part of my larger team. Everyone is friendly, helpful, diligent and does their best to help us to end homelessness.
Free information pack
Learn more about how Telebank can support your charity
Our Information Pack outlines the services we offer, a summary of Telebank and our work throughout the Third Sector.
Request Information PackGet in touch
Let's talk about your needs
Whether you have a question about our services or would like a free consultation, contact us today to start a conversation.
- 01753 515 522
- sales@telebank-online.com
- 126 Fairlie Road, Slough, Berkshire, SL1 4PY
Send us a message
