The Coronavirus Pandemic has caused shockwaves in the charity industry and many charities are facing increasingly challenging times ahead. Telebank are here to ensure charities can still receive and process donations so that funding for their critical causes is continued uninterrupted.
The message to charities from Telebank is simple; we’re here to help.
We have worked with charities for over 20 years and never has there been a time where our services to support charities has ever been so important.
We know that many charities will be faced with the terrible decision of temporarily closing their doors to keep their staff safe and we acknowledge that this will in-turn have a catastrophic effect.
If you are a charity and need urgent help and support, we can offer a range of temporary (or on-going) solutions. From processing of donations for emergency appeals, to back-room administration, response handing, call handling and everything in-between.
Set-up Temporary
Contracts Extensive Charity
Expertise Scalable Support
Solutions
Contact us today: +44 (0) 1753 515 522
Testimonials
Robust, accurate and compliant
Over the last 20 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services.
All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.
Processes and technology include, but not limited to:
- GDPR and PCI compliance as standard
- Direct debit management
- Raffle processing with external lottery management license
- Fulfilment and print
- Real time reporting
- Returns/gone away processing
- Credit card processing
- Automated and manual response handling facilities
- High speed scanning facilities
- Fully integrated e-commerce web pages
- Charity bespoke CRM system
- Survey/questionnaire processing
- Implementation Management
- Gift aid validation
- Secure storage
- Membership data capture and validation
- Sponsorship programmes
Response Handling
Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach. We understand that measurable cost reductions, revenue growth, acquisition, customer/supporter retention, results in increased brand loyalty, critical to success.
Direct Debits
The service integrates directly with Telebank’s systems architecture ensuring not only that data is managed securely but also allows the immediate lodgement of instructions reducing the setup time and lowering rates of attrition.
Fulfilment
A seamless integrated fulfilment operation can be provided to support all pick pack and dispatch activities, ranging from; printed literature, merchandise and event team fulfilment.
Raffle Processing
Telebank understand the world of fundraising has changed. Fundraisers are faced with new challenges daily and the way supporters donate. Our services throughout the Group offer an end to end raffle process.
Data Capture
A hybrid solution providing speed and accuracy, delivering instant scalability.
Membership
We have a clear understanding of our clients’ membership requirements and deliver a robust solution providing service excellence.
PCI DSS
Validated PCI DSS Level 3 Service Provider.
Lotteries Council
Member of the lotteries council, helping to legislate fundraising activities.
The Gambling Commission
Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.
Chartered Institute of Fundraising
Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.