We understand the significance of delivering outstanding data accuracy and pride ourselves on our supporter care that is matched with an effective and efficient turnaround time.
Our Services
As experts in our field, we provide a high service level with a personalised approach, fully integrated across our service provision below.
Response Handling
Our response and supporter care centre ensures an exemplary experience for charities and their supporters through a consultative approach.
Fulfilment
A seamless integrated fulfilment operation to support all pick pack and dispatch activities, ranging from, printed literature, merchandise and event fulfilment.
Head Office Support
Our main aim is to ensure that your charity gets the support and dedication to help you thrive, remaining open throughout a pandemic providing unparalleled levels of service.
Raffle Processing
A wealth of experience provided through our loyal and dedicated raffle processing teams, who ensure you and your supporters experience, is efficient and seamless.
Membership
A range of membership and sponsorship processing services integrated with personalised triggered letters and online reports, supporting all data needs.
Experts In Our Field
Over the last 23 years we have seen the requirements of our clients change and we have responded by developing a constantly evolving selection of services. All in house processes have been developed to ensure robust, accurate and compliant procedures whilst delivering a personalised service.
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Robust, accurate and compliant
Processes and technology include, but not limited to:
- GDPR and PCI compliance as standard
- Direct debit management
- Raffle processing with external lottery management license
- Fulfilment and print
- Returns/gone away processing
- Real time reporting
- Credit card processing
- Automated and manual response handling facilities
- High speed scanning facilities
- Fully integrated e-commerce web pages
- Charity bespoke CRM system
- Survey/questionnaire processing
- Implementation management
- Gift aid validation
- Secure storage
- Membership data capture and validation
- Sponsorship programmes
Proud to be part of the MFS Group
Questions and answers
How Telebank supports charities
Short answers to the questions charities most often ask about outsourcing their supporter response.
Book a free consultationWhat does Telebank do?
Telebank provides response handling, supporter care, donation processing, direct debits, GiftAid capture, fulfilment, raffle processing, membership processing and head office support for charities and third sector organisations.
Who does Telebank support?
Charities and not-for-profit organisations. Telebank has partnered with over 70 charities throughout the UK and North America, working in areas including environmental, international, military, wildlife, animal, social welfare, education, medical research and healthcare, disability and religious causes.
What is charity response handling?
Response handling is the processing of everything supporters send back to a charity: donations, direct debit instructions, GiftAid declarations, raffle entries and enquiries. Telebank's response and supporter care centre handles these through a hybrid of manual and automated data capture, with banking and thanking completed daily.
What is supporter care?
Supporter care is the day to day contact between a charity and its supporters. Telebank provides overflow calls, day to day supporter services and donation lines through an on-site call handling team trained personally by our charities.
What is charity fulfilment?
Fulfilment covers everything that is sent out to supporters. Telebank runs an integrated pick, pack and dispatch operation for printed literature, merchandise and event packs, from one off orders to entire events, with bespoke and automated thanking.
What is raffle processing?
Raffle processing is the handling of ticket returns, payments and supporter data for a charity lottery or raffle. Telebank provides this with an external lottery management licence, regulated by the Gambling Commission (account 55856).
Why use a specialist response handling provider?
If a charity's teams are overstretched, outsourcing gives them more time for managing and planning, access to the latest technology, and a supporter response that stays prompt and accurate at peak periods. Telebank works exclusively in the Third Sector, so processes are built around charity needs, GDPR and PCI compliance.
PCI DSS
Validated PCI DSS Level 3 Service Provider.
Lotteries Council
Member of the lotteries council, helping to legislate fundraising activities.
The Gambling Commission
Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.
Chartered Institute of Fundraising
Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.
Get in touch
Contact us today to start a conversation of how we can assist and support your requirements.
Information pack
We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.