Read the latest news and press releases from Telebank, experts in charity response handling.
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Announcing our new identity – introducing Elovate
We have some exciting news to share! Telebank has joined the three other companies in our group - Mosaic Fulfilment Solutions, CommittedGiving and Thorn Distribution – in the creation of one unique organisation. By operating…
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Farah Celebrates 10 years at Telebank!
Long-serving Telebank employee, Farah Rashid, celebrated her tenth year of working at Telebank. We caught up with Farah recently and asked about her work, what motivates her to bring her best self to work every…
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Celebrating 10 Years at Telebank – Meet Tannis, our General Manager
We recently caught up with Tannis-Madison Carty, our General Manager, as she celebrated working for Telebank for over a decade. We asked Tannis to share some insights into her working life. This is what Tannis…
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Why Outsource Your Charity’s Supporter Response
Is your charity’s supporter-response as prompt, proactive, and effective as it could be? Do your charity’s supporter teams have access to the latest technology and digital innovations? Or do you struggle with resources and could…
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10 Classic Signs Your Charity Should Consider Outsourcing Its Supporter Response
Are you satisfied with the quality and speed of responses that your charity’s supporters are currently receiving? If your charity responses could be improved and your team is stressed and stretched to breaking point, we…
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Christmas and New Year 2022/23 Opening Times
Telebank’s Operational Information for the Holidays Here are our office’s opening hours and times during the festive break. Please note that we will be observing UK National Bank Holidays over Christmas and the New Year.…
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Telebank Operational Update: Royal Mail and Parcel Force Strikes
As you may be aware, CWU trade union members in the UK, including Royal Mail and Parcel Force, have planned industrial strike action on the following dates*: October 20th and 25th November 2nd-4th, 8th-10th, 14th-16th,…
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Building on our client platform, Echo, our new, improved client hub
Over the past year, we have been migrating our charity clients onto our new, improved response and fulfilment hub, which is called Echo. As we finish migrating the last few charities ahead of our next…
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Let’s meet up at the Scottish Fundraising Conference!
9th-10th June in Glasgow We’re absolutely delighted to be at the Chartered Institute of Fundraising’s Scottish Fundraising Conference this June for its first in-person outing post-pandemic. Our Chief Commercial Officer Scott Gray and Charity Solutions…
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A Message from the Managing Director
To All Our Loyal and Appreciative Charities, On behalf of our entire team at Telebank, I would personally like to take this opportunity to provide you with several updates related to the services we provide…
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A Message from the Managing Director (COVID-19)
Firstly, and most importantly I hope this reaches you safe and well and you are managing professionally and personally in the current situation. Following the Prime Minister’s address on 23rd March 2020 I’d like to…
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Just the Ticket! – Telebank Secures ELM License
The recent accreditation of our ELM License is just one of the latest developments following rapid growth in our investments and services in the past few years. Our ELM License enables us to hold raffle…
PCI DSS
Validated PCI DSS Level 3 Service Provider.
Lotteries Council
Member of the lotteries council, helping to legislate fundraising activities.
The Gambling Commission
Licensed and regulated in Great Britain by the Gambling Commission under account number 55856. View our license status here.
Chartered Institute of Fundraising
Member of the Chartered Institute of Fundraising, the professional membership body for UK fundraising. Directory can be viewed here.
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Information pack
We have summarised our wealth of experience into an Information Pack which outlines the services we offer, a summary of Telebank and our work throughout the Third Sector, specialising in personalised response handling services, including but not limited to; banking and thanking, raffle processing & memberships.