Fulfilment

 Merchandise, Literature & Virtual Gifts

Bulk Storage

Telebank has facilities spanning over 100,000sq ft. of warehouse space to store merchandise, fundraising materials, stationary, etc. Once the stock is collected and arrives at the warehouse, the following procedures are followed:

  • All items are check weighed
  • Scanned images of items are uploaded onto the online system
  • Stock levels are input onto the system
  • Email alert sent of low level stock items that need replenishment
  • Discrepancies reported to online system

Each charity has their own dedicated pick and pack areas within the warehouse and all stock is shelved according to type of product and bestselling lines. All pick and pack areas are positioned to ensure maximum efficiency at all times. All stock is broken down by pallet and stored by client. Full stock take on behalf of our clients are carried out (if required).

Pick Face Storage

Pick face storage for items will be held in our secure fulfilment area that has been designated to cater for information packs/leaflets, merchandise and small items.

  • Fast moving items will be put into specified locations for easy access and to minimise the distance the picker would need to travel to get there
  • Goods will be labelled and coded on each location
  • Smaller items i.e. badges, balloons, etc. will be put in to pick bins and labelled accordingly
  • Stock will be replenished to this area weekly or as and when required
  • CCTV is in place and recording

Stock Management System

All stock reporting is tailored to our clients requirements. Incoming stock i.e. Christmas cards, merchandise, fundraising materials, letterheads, envelopes, leaflets, buckets etc are registered onto the reporting system with a scanned image of each item available. Stock report show amounts deducted ‘real time’ for 100% accuracy and stock take are provided on request.

The online stock system will ensure stock levels are monitored accurately and regularly, sending email alerts for low level stock or out of date stock. This allows continuous replenishment and prevents Telebank holding any items that are no longer required or out of date, thus saving on storage costs. This also ensures that only the most current iterations of items held are being dispatched.

Generous Gifts

Generous Gifts is a brand new e-commerce platform designed and built solely for Charities who sell merchandise and virtual-gifts.

It has been Telebank’s desire over the last 17 years to ensure the clients we partner with are able to take advantage of the latest technological innovations available.

Learn more