Response Handling

Enrich your experience

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Our response and supporter care centre’s service ensures an exemplary experience for staff and supporters through a consultative approach. We understand that measurable cost reductions, revenue growth, customer / supporter retention and acquisition and increased brand loyalty are critical to success, that’s why:

  • We are experts in processing multi-channel campaigns 
  • We offer a unique Hybrid Processing Solution that ensures creativity isn’t hindered whilst retaining high-speed processing 
  • We bank & thank responses daily 
  • Offer Added Value Services such as Generous Gifts, Raffles-Online, Supporter For Life Journey and Memberships 
  • We assign hand-picked account managers; best suited to your cause and culture 
  • Offer a Live Online Reporting System with tailor-made marketing and financial reports. 
  • We proactively offer up ideas and innovation in technologies 
  • We are fully accredited including PCI-DSS 

We truly care about your cause and the challenges you face; that’s why we tailor our response handling solution to meet your needs.

With over a decade of knowledge and experience in handling direct response campaigns; including Raffles, Memberships and Coin-packs – we are well-placed to examine your existing operations and help to identify ways to maximise efficiency and achieve a more cost-effective solution.

 


Donation Processing

  • Post Room Services
  • Data Capture of Cold/Warm Responses
  • Online Credit card Verification
  • High Speed Scanning
  • PCI-DSS Compliant
  • Processing Credit/Debit cards
  • Online Reporting
  • Daily Banking

Call Centre

  • 50 Seated Call Centre
  • Inbound Calls
  • Outbound Calls
  • Surveys
  • Emergency Appeals
  • Payment Gateway Integration for Credit Card Processing
  • Customer Queries
  • Brochure Information Line

Raffles

  • Raffle Processing offline
  • Raffle Draw
  • Online Raffles
  • Response Handling
  • Thanking and Banking
  • Storage of Data
  • Data Capture
  • Reporting and Analysis

Membership

  • New Memberships
  • Renewals of Membership
  • Thanking and Banking
  • Reminder Letters
  • Supporter for Life Cycle
  • High Speed Scanning
  • Storage of Data and Scanned image
  • Full online reporting Financial/Marketing
  • Direct Debit (BACS Transfer Partnership)
  • Software Verification for Account number and Sort Code

Data Capture (Commercial Industry)

  • Surveys
  • Coupons
  • Order Forms
  • Loyalty Forms
  • Warranty Cards
  • Readers Offers
  • Competition Forms
  • Returns
  • Brochure Requests