Response Handling House

Data Capture

Scanning

Raffles

Fulfilment

Warehousing & Fulfilment

Orders Fulfilled Daily

Fulfilment of Literature, Merchandise & Virtual Gifts.

100,000 Sq Ft.

Full Stock Management System

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Charity

We pride ourselves in providing a personal approach to all outsourcing requirements we encounter. No matter how small or large your charity; We have a proven track record of proving cost effect solutions whilst adding value.

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Commercial

As market leaders we understand that buying habits and trends are forever changing. Our experiences indicate the key element for a successful business is Market Research, requiring both qualitative and quantitative measures....

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Raffles

Telebank has offered a comprehensive raffle service to the third sector since 1999. Through our loyal and dedicated raffle and processing department; we are able to ensure a seamless process for everything from thanking...

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Fulfilment

Telebank is based on 100,000 Sq Ft. of warehouse space giving our clients plenty of space to store merchandise, stationary, response forms, events materials, etc. Orders are received via multiple channels such as post, phone...

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About us

Telebank Limited has grown to become a market leader in response handling services for charities and commercial businesses.

Our dedicated team are able to draw on over fifteen years’ experience and our unique and pioneering technologies allows us to continue to improve our operations for the future.

We offer a personalised service to our clients, proven to drive significant and improved results. Our tried and tested processes are tailored to fit your needs precisely. We also challenge you with new ideas to help improve your business success and generate higher response rates.

Whatever your aim; from achieving cost savings or securing a larger market share, our high levels of customer service coupled with our bespoke reporting systems, will present your organisation with fully comprehensive and real time marketing and financial data.

We offer extremely competitive rates and provide on-going support and guidance, making you feel a part of the Telebank Family.


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What We Do...

Our Online Reporting Systems provide full visibility on donations processed and help promote complete transparency in all of our operational procedures. This provides a complete audit trail from postal receipt to banking. Some of our services for our charitable clients include:

Post room Services – Batching and Sorting

All post is opened in a secure environment. Post rooms and offices are fully fitted with monitored and recorded CCTV.

Payment Processing

Telebank manages payments and donations in a secure environment closely monitored and recorded on CCTV. Donations are banked daily direct to your chosen account and everything is processed under the latest PCI Compliance Regulations, Credit, Debit and CAF cards.

All payments are handled securely and validated immediately via Sage Pay. Direct Debits All payments are data captured with Sort Code and account number validated to ensure correct information has been supplied. Cheques, PO, Cash Bank visits are conducted daily and monies are banked directly into the charities account using paying in slips provided. Charity vouchers are data captured and sent directly to CAF for processing.

Thanking

We understand the time and effort required to acquire and retain supporters therefore we provide our clients with a daily thanking service via post or email. Our systems enable us to set up any number of letters for various appeals.

With 100,000sq ft. of warehouse space we can provide fulfilment services to great capacity. We have designated pick and pack areas for each client where orders are fulfilled and dispatched daily. Our live Stock Management Reports also trigger automated email alerts for low stock levels.

Our fulfillment services support any type of orders such as:

  • Electronics
  • Clothing
  • Food
  • Accessories
  • Home & garden
  • Beauty food leisure
  • Christmas Cards and Accessories
  • Literature – books, brochures, leaflets

Telebank manages payments and donations in a secure environment closely monitored and recorded on CCTV. Donations are banked daily direct to your chosen account and everything is processed under the latest PCI Compliance Regulations.

Credit, Debit and CAF cards              

All payments are handled securely and validated immediately via Sage Pay.

Direct Debits

All payments are data captured with Sort Code and account number validated to ensure correct information has been supplied.

Cheques, PO, Cash

Bank visits are conducted daily and monies are banked directly into the charities account using paying in slips provided.

Charity Vouchers                

Data captured and sent directly to CAF for processing.

Our highly innovative and efficient scanners provide our Clients with a capacity of handling 30,000 scans per day. Our scanning services include:

  • Image Scanning - Payments & Donation forms / Gift Aid declarations
  • OCR / ICR Scanning Operations
  • BCR - Bar Code Recognition

Why Choose Us

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Telebank adopts a very stringent process with response handling through regular audits implemented at every stage. This is supported with specific validation software for utmost accuracy. Our in-house security measures clients with utmost assurance that their data and payments are handled in a safe and secure environment. We are able to demonstrate the greatest level of ... Read more

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To support our services and give client the ability to monitor campaigns / responses efficiently.

We offer an Online Reporting System that enables you to view details of responses processed in "Real Time" 24/7 through tailor made management reports as per your requirements.

Functionality Includes:

Full financial reporting including:

Stock & Scanned Images, low level alerts, method of payment, paying in slips and full banking details

Full marketing reporting including:

Number of responses, revenue by campaign, best selling lines, full tracking system of fulfilled orders. 

Full transparency at all times which encourages more efficient internal procedures.

    Testimonials

    Contact Us

    If you have any questions or require any further information about our Services please get in touch.

    We are based on Slough Trading Estate, approximately 2.4 miles away from the M4 junction 6 and only 10 miles away from M25.

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