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About Us

Explore the future with an open mind

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Telebank was established in 1999 and has grown to become the market leader in Response Handling Services within the South East of England. Our operations are carried out from the heart of the Slough Trading Estate, home to many of the world’s most successful companies including; Mars, Telefonica O2, and Ferrari. The estate has developed a reputation as a world class location for business.

With over 17 years within the industry; Telebank’s long-serving team are able to draw on not only a wealth of experience, but also unique and pioneering technologies to continue improving our operations; thus ensuring the very highest of service levels paired with a low cost model of operation. 

In contrast to traditional models of processing, Telebank offers services that are personalised to each and every facet of your campaign(s) from response mechanism replication to desired data output and reporting thus ensuring significantly improved results.

Our bespoke data reporting systems offer full transparency of our operation, presenting your organisation with a fully comprehensive suite of both marketing and financial reports in real time.

Whatever your organisations ambition; from securing a larger market share to driving higher response rates, we encourage our staff to think outside of the box and challenge you with fresh ideas to assist in improving your business success.

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Supreme services. Delivered.

“Coming together is a beginning; keeping together is progress; working together is success“ - Henry Ford

Response Handling

Response Handling

Telebank deploy a personalised response handling service to empower our clients with precise and valuable information from their supporters.

We understand the significance of delivering outstanding data accuracy and pride ourselves on our peerless supporter care that is matched with a fast and efficient turnaround time.

The data we capture can be easily accessed in real time on our client focused reporting system.

 

Data Integrity

Data Integrity

Excellent Data Management is core to Telebank values. Quality of data exported to our clients is crucial as this affects marketing and in turn the retention of their customers. We ensure that our clients are provided with the exact data they require in order to ensure efficient  target marketing, forecasting and planning.

Telebank’s database systems are constantly evolving ensuring that the best security and integrity is available to our clients. The data can be directly imported in to our clients' CRM systems (i.e. Raiser’s Edge / thankQ) or exported in any specific format through secure FTP.

Our online reporting system gives full visibility of both marketing and financial information in real time.

Fulfilment and Storage

Fulfilment and Storage

Intelligent procurement methods and agile project management form the foundation of the services we offer to clients.

Our supplier management team is focused on reducing our clients’ costs.

We also know that progress in efficiency comes from adapting our processes and workflow as well as flexibility and speed that comes from effective management of operations.

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Team Telebank

Credibility, experience and care in supporting our clients

Diane Birchall
Managing Director

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Tannis Madison Carty
General Manager

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Yvonne Morgan
Commercial Director

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Drew Koria
Business Development Manager

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Farah Rashid
Office Supervisor

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Elem Veronica Da Silva
Office Supervisor

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Lyuba Davydova
Office Administration Manager

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Shelly Verma
Account Manager

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Sadia Aziz
Account Manager

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Dayana Vasquez
Account Manager

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Saahir Hussain
Account Manager

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Head Of Stress Management

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Testimonials

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Short and Sweet

The short and sweet of it

Business Overview

Business Overview

Telebank is a financially secure company founded in 1999. We have particular experience in the not-for-profit sector, retail and events industry.

Telebank have a proven track record in developing service excellence. We offer an online Management Reporting System with data extraction capabilities detailing reports for (but not limited to): response handling, marketing, financial and stock. All reporting facilities are tailor made to our client’s requirements.

What matters to us?

What matters to us?

“Your Business is our Business” – Telebank’s key strength is the ability to demonstrate a clear understanding of a charities business and requirements.

We deliver robust solutions offering immediate service excellence whilst being mindful of the need to continually develop and enhance the service we offer, which in turn ensures we deliver cost savings and added value. Constant improvement within the team means continuous learning, progress and innovation.

Partnering with You

Partnering with You

Telebank is honored to partner with many inspiring charities throughout the UK and North America, we provide and continuously develop services and technology to support them in achieving their desired goals.

Our focus is to build long term relationships through a seamless Customer Service Experience to your supporters, this is accomplished through strategic and targeted on-going training of our Account Managers by both us and your team.

We aim to serve our clients in the most efficient and cost effective way, working to high ethical and environmental standards.

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Contact Us

If you have any questions or require any further information about our Services please get in touch.

We are based on Slough Trading Estate, approximately 2.4 miles away from the M4 junction 6 and only 10 miles away from M25.

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Find Us

Main Office
126 Fairlie Road

SLOUGH
Berkshire
United Kingdom
SL1 4PY

Phone: 01753 515 522
Email: sales@telebank-online.com

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